Showing posts with label Cemetery. Show all posts
Showing posts with label Cemetery. Show all posts

Tuesday, January 02, 2007

Is Your Monument Builder Truly Creative?

I ask the question, "Is your monument builder truly creative?" because I believe a lot of monument companies are not. Obviously, some are very creative, but too many are luke warm sellers.

I read a comment from Bill Bates concerning the funeral industry that I have modified to apply to the monument industry.

"So many [monument companies] are afraid to risk rejection or to look foolish that they stifle their creativity. In so doing they sell out for a luke warm career when their work in [monument] service could be exciting. They miss making as healing, dynamic and creative contributions to others that they could. If I can say any one thing to the young people in [the monument industry] it would be, “your creativity is yours, it is inside of you and no one else. If you don’t connect with it and offer it, every one loses.”

Bill is right about his opinions of the funeral industry and I am right about my opinions regarding the monument industry.

Well constructed monuments facilitate healing, and family pride, but too many monuments are "me too" boring products that offer very little to memorialization.

Use your creativity and passion to educate clients on the possibilities for the creation of legacy memorials.

No one should enter a field seeking "a luke warm career." You owe your clients your imagination.

Burton Fletcher
www.USAMonuments.com
Burton@USAMonuments.com

Sunday, December 31, 2006

Online Marketing Has Changed The Monument Business For The Better!

Our company has both a local and an online presence serving a local, national and international clientele. Like the progressive company we are, we chose to have a powerful online presence; however, with that said, our online presence is significantly stronger than most monument companies in the U.S. market. See www.USAMonuments.com a/k/a www.BigBeautifulMonuments.com and form your own opinion.

I read a fellow online who I will call Mr. Granite Chips wrote, “I know many common commodity items are routinely purchased over the internet with great convenience. However, is it really wise for consumers to purchase custom crafted products such as granite memorials via the internet? We as memorialists all know too well that granite monuments can and usually do vary greatly in quality, craftsmanship, shape carving, deep roses, etching, sandblast, hand carving, lettering just to name several as well as grade of granite being used perhaps more than any other product in the marketplace?”

Mr. Chips, makes his points as best he can; however, I think it is also clear that he does not have a significant online presence. If he did, he would know that companies that sell online offer greater variety, shop-from-home convenience and excellent craftsmanship, often far superior to the local marketplace, and without high pressure sales during the grieving process.

Another monument dealer who I will call Mr. Yankee Stonecrafter wrote in reply to Mr. Chips, “I as recently as yesterday was directed to a website by a customer who saw something that gave them some ideas for a family monument. They were using the internet for reference, but not to purchase. The customers volunteered that they would not buy a monument over the internet because as they say “seeing is believing.” There are always going to be people who will buy anything and everything on the net, just as there were people before the net existed who didn't care about craftsmanship or quality, only price. "

Mr. Yankee could also have said that there are always going to be folks who purchase locally without paying adequate attention to the wide selection offered over the Internet. Internet designs are seen and these same designs are not offered in the displays of most brick-and-mortar companies. If you want unique, you should shop online. If you want a traditional commodity purchase, then you may still want to shop online for the savings we can offer.

Mr. Yankee continued, writing, "The internet has only made it easier for those types of customers to shop. I think it may help some of us who do care about quality and craftsmanship in the long run by helping to choke out the dealers have no business representing our craft. The internet is great reference tool, the best. However I believe that is where it ends. Or course there is the porno and that's a big plus.”

I won't comment on Mr. Yankee's admitted Internet viewing habits; however, I appreciate his admission that the Internet has made it easier for consumers to shop. Anyone who invests in the technology of the Internet is likely to offer superior creativity and construction of truly unique designs.

I took editorial license to edit the words of these two monument builders. I do not consider myself to be in competition with their companies as I am a unique memorialist more than a monument builder and I suspect they serve only a limited geographic market.

Also, I seek to avoid the commodities market in which so many monument companies market themselves. Instead, we seek a market niche of often upscale, unique, and one-of-a-kind designs.

In addition, I frequently receive calls from prospective clients who advise me that the local monument company representative was impolite, ill informed, offered a limited selection, or offered a price that was significantly higher than the price offered by my company. I also frequently take business from competitors who dominate the Internet with their online presence.

There are all types of prospective and actual clients, just as there are a wide variety of business people in this world. There is plenty of business to go around! Clients can view our offerings to instantly see that we are conscientious, offer creativity and high-quality products. My advice to anyone knew to the monument industry is to carve your niche and you will succeed, regardless of your business platform.

Too many of our competitors have a small sampling of me-too monuments that perpetuates the status quo in the marketplace. Cemeteries are filled with what I call Cliche Monuments with the same color and the same serpentine top with little, if any, imagination or story telling.

I suspect the home-town monument builder has been helped more than hurt by the online reseller as there were a lot of very poor and boring designs as well as inferior workmanship before the online retailers educated consumers on the wide assortment of options available. We offer more than mere shop-from-home convenience, but also great prices with some of the finest workmanship to be found anywhere.

We are proud to create unique memorial products and we prefer to leave the focus on commodity sales to others. Our clients are often discriminating, high-end purchasers and they will continue to be our primary market niche in the future.

I got into this business to shape opinions and change market practices as I saw significant deficiencies in memorialization that I sought to change. As one of the most published memorialists in the United States, I am proud of our positive impact in the marketplace.

As with so many other industries, online marketing has forced brick-and-mortar businesses to modify their business practices to satisfy a consumer who is often demanding and fickle. Those monument companies that refuse to adapt will die off, for they perpetuate the past more than shape the future.


Burton Fletcher
http://www.usamonuments.com/
Burton@USAMonuments.com

Copyright 2006. All Rights Reserved.

Thursday, December 21, 2006

Who Will Write Your Final Cut?

I was watching “The Final Cut,” a science fiction drama starring Robin Williams, Mira Sorvino and James Caviezel. As a memorialist, I particularly enjoyed this film.

First-time filmmaker Omar Naim writes and directs the science fiction drama The Final Cut. The movie is set in the near future. The story concerns a microchip that is capable of recording a person's entire life. Robin Williams plays Alan Hakman, an editor who cuts together the footage to make pleasant movies for funerals.

The film has a theme that 1 in 20 people have memory chips and Williams’ character, known as “a cutter,” assembles categories of memory, e.g., family, career, community, et cetera. At the end of people’s lives, the editor assembles the best of the life stories, careful to delete footage that reflects the sins of mortal men and women.

For most of us, a diary or journal is as close to a memory chip as we will ever have. We can be honest to the degree that our characters will allow, and we can be as complete or incomplete as we desire.

Everyone has a story and, for most people, their story will die with them, except as preserved in the memories of others or through a memorial or family history. Our memories are encrypted in the minds of others and this data can be reached through personal interviews, perhaps using the Family History Questionnaire.
I am a big proponent of our Family History Questionnaire, http://www.valdostamemorials.com/family_history_questionnaire.htm to interview relatives before they pass away.

I am also a strong advocate for the use of Life History Plaques (SM) to memorialize our lives and the lives of others as part of the cemetery monument. See, http://www.valdostamemorials.com/LifeHistoryPlaques.asp.

One line in the film states word to the effect that “it is for the greater good that your life mean something.” That is a thought that everyone should reflect upon.

If you want your life to mean something, and everyone should aspire to leave the world better because of their actions, then the Family History Questionnaire and the Life History Plaques (SM) are excellent starting points for documenting your family history.

Preserve your family history; after all, centuries from now, the only knowledge of your family may be what you, yourself, preserve. Just do it, and do it now; after all, it is the right thing to do. Besides, this may be your only opportunity to do your own final cut!

Oh, “the Final Cut” is a fine movie for anyone, but especially enjoyable for anyone in the death-care industry.

Burton Fletcher
www.USAMonuments.com
Burton@USAMonuments.com
Copyright, 2006. All Rights Reserved.

Tuesday, December 19, 2006

Random Thoughts On The Loss Of Our Pet Friends/Rainbow Bridge


I'm a softie when it comes to animals. I can't help it, but I'm a pet person through and through. How about you?

I love my pets so much that I built a memorial to honor our pets and the memorial is in the Fletcher Family Memorial Plots at McAlpin, Florida.

The following poem is touching and I hope it gives comfort to some of my readers. I hope that all of us will have an opportunity to cross the Rainbow Bridge with our beloved pet friends.

Burton Fletcher
www.USAMonuments.com
Burton@USAMonuments.com

Rainbow Bridge

Just this side of heaven is a place called Rainbow Bridge. When an animal dies that has been especially close to someone here, that pet goes to Rainbow Bridge. There are meadows and hills for all of our special friends so they can run and play together. There is plenty of food, water and sunshine, and our friends are warm and comfortable.

All the animals who had been ill and old are restored to health and vigor. Those who were hurt or maimed are made whole and strong again, just as we remember them in our dreams of days and times gone by. The animals are happy and content, except for one small thing: they each miss someone very special to them, who had to be left behind.

They all run and play together, but the day comes when one suddenly stops and looks into the distance. His bright eyes are intent. His eager body quivers. Suddenly he begins to run from the group, flying over the green grass, his legs carrying him faster and faster.

You have been spotted, and when you and your special friend finally meet, you cling together in joyous reunion, never to be parted again. The happy kisses rain upon your face; your hands again caress the beloved head, and you look once more into the trusting eyes of your pet, so long gone from your life but never absent from your heart.

Then you cross Rainbow Bridge together…

Author unknown

Sunday, December 17, 2006

Conflict And The Potential For Violence During Burial Rituals


Today, I received an email that stimulated my thoughts on the potential for conflict among family members, and others, during burial rituals, from last rites, through a viewing in a funeral home to funerals.

Violence At The Funeral Home or The Funeral

Two of my cousins engaged in a fight at the funeral home when their father died. Naturally, emotions run high at the time of death of a close member of the family and previous animosities may or may not be pushed into the background as individuals jockey for influence and decision making in the burial proceedings.

Some folks are mentally ill, others are violent, while others harbor strong animous over real or imagined offenses. Everyone is a potential victim of someone seeking to do harm to others. Everyone knows someone who is a ticking timebomb of sorts.

If There Is A Potential For Violence, Precautions Should Be Taken

One thing is for certain, if there is a potential for conflict, funeral home management and the police should be forewarned and proper preparations should be in place. It should also be clear in advance as to who the decision makers will be in the burial rituals.

Conflict After Remarriage

My mother remarried after my father died. Her new husband's ex-wife approached my mother at a funeral the one time they met, introduced herself, and then boldly asserted to my mother and her husband that she (the first wife) was the first and best wife my mother's husband would ever have. Apparently, my mother and her husband see the world much differently than the former wife. Still, this was a time for potential conflict.

I recently read an article where a former wife took over the viewing of the deceased, with display boards with a great quantity of photos of herself and the deceased former husband giving a false impression that she was the widow of the deceased, substantially offending the second wife who had a short-term marriage to the deceased husband. How should such situations be handled? Delicately, of course; however, my advice would be that divorce terminates the rights of the former spouse who should not be allowed to usurp the proceedings. The first wife should only act with the permission of, and the good graces of the subsequent spouse.

If Animosity Preexisted Death, Then Preparations Should Be Made

Everyone knows someone who strongly dislikes someone else in the family. If folks do not get along during times of calm, how can anyone expect these same persons to get along during times of high stress with inherent potential for volatile emotions. There are some events in life that pull families to the same locations, e.g., weddings, hospitals and funerals. Adequate security should always be in place for private or public events. The key word is "adequate" and the need will vary depending on the risks inherent in the situation.

The Responsibility Of The Living

If you love your family, I believe the living have responsibility to make preparations to communicate the potential conflict to the funeral home. Likewise, funeral personnel must ask the hard questions as a matter of practice.

If the funeral home can produce written instructions, from the deceased, that clearly identify the potential problems with written pre-need instructions potential conflict can be identified and reduced.

Invitations and Disinvitations

It may be necessary to disinvite certain individuals from private or public events. Fortunately, laws are being enacted that tighten control for public events.

If someone has a high propensity for violence, I see nothing wrong with placing restrictions on that person, either through a disinvitation that would bar the person from private or public events.

No one should be allowed to disrupt the peace at funeral proceedings either by loud, unruly talk, threats, or assaultive conduct. Anyone barred from private or public proceedings can be arrested should they attempt to trespass onto private property.

Security:

I see nothing wrong with hiring security personnel for funeral proceedings. Uniformed police can be visible or close by ready for intervention. Non-uniformed security can patrol or even stand close to potential victims, or potential aggressors, to provide protection for anyone who might be the victim of violence.

If there are family members with a history of violence, then those individuals may need to be banned. Likewise, less apparent threats may require separation of visitors through limiting access, view at specific times, or even privately searching potential threats. In this day and age of easy access to firearms, and violence, it may even be necessary to use metal detectors to prevent the carrying of concealed weapons.

The Standard Is Foreseeability

The standard should be foreseeability. If violence is foreseeable, then precautions must be taken.

If there is an argument inside the funeral home, then it is foreseeable that a participant, or even a family member, may go to their vehicle, retrieve a weapon, and seek revenge on other participants or families of those involved in the conflict. Everyone deserves to live in a safe environment.

The Potential For Violence Always Exists

It is my view that there is always potential for violence and the funeral director should take affirmative steps to inquire in advance of potential opportunities for conflict. It is a cliche to say "an ounce of prevention is worth a pound of cure," however, it is also true.

Burton Fletcher
www.USAMonuments.com
Burton@USAMonuments.com

Wednesday, June 07, 2006

Visiting Cemeteries Is A Fun Experience

Visiting cemeteries is an enjoyable experience to me. Too many folks have hangups regarding cemeteries. Sooner or later, everyone is going to die, and most of us will probably wind up there. Accept the inevitable and enjoy every moment along life's journey.

Recently, I visited Jacksonville, Florida and stayed with my aunt Dorothy for a couple of enjoyable days.

Before my visit, I called funeral directors and asked which cemeteries were worthy of photographic or historical significance.

With the names in hand, I researched the addresses and used www.mapquest.com to compile directions to the various cemeteries.

As many of you know, Jacksonville, Florida is a large city. Though I have lived in a large city most of my life, I know the importance of using extra caution in visiting cities in which I am unfamiliar. Just having directions is not enough for an enjoyable visit.

I had the opportunity to stop by a center for folks who are in need of financial resources. I asked whether anyone with intimate knowledge of the city was interested in assisting me with my tour in exchange for financial compensation.

Fortunately, I met a gentleman named "Shorty" who agreed to work for me during the visit. Shorty was an excellent companion and tour guide. He might not have known about all of the cemetery locations; however, with directions in hand, and his knowledge of the local area, I had the time of my life.

I took nearly 500 photographs during my trip and posted approximately 350 of those photographs in our cemetery section of www.USAMonuments.com.

My advice: Plan your sightseeing trip; know your destinations; obtain directions in advance; and hire a local guide from the pool of available labor who are in need of financial assistance. Finally, with digital camera in hand, and lots of rechargeable batteries, enjoy the experience!

Share with us by emailing your thoughts to Burton@USAMonuments.com.